Last reviewed: pending. The following is a plain-language summary of how Eggleston Office operates with respect to website terms, project quotes, and customer relationships. Formal Terms of Service are under attorney review and will replace this page when finalized. If you have a specific question about quote terms, payment terms, warranty, or returns before the formal version is posted, call us at (469) 324-5600.
Quotes and project terms
- Quotes are line-itemized and include free floor plan design, on-site measurement, and sample delivery as appropriate to the project.
- Quote pricing is valid for 30 days from issue date unless noted otherwise.
- For new furniture, a 50% deposit is typical; balance due on delivery. Specific terms appear on each quote.
- For pre-owned items in our Euless inventory, no deposit is required; payment is on delivery or pickup.
- Lead times depend on product and manufacturer; the quote includes the expected delivery window.
Warranty
- New furniture carries the manufacturer’s warranty (typically 12-year mechanism / lifetime frame for 9to5 Seating; specifics vary by product).
- Pre-owned task seating carries a one-year Eggleston Office mechanism warranty.
- Warranty service is handled in-house by the same install team who delivered the order.
Returns and exchanges
- Pre-owned and floor-sample items may be returned within 14 days of delivery for a refund less restocking and pickup costs, provided they are in delivered condition.
- New furniture is generally non-returnable once a manufacturer order is placed; buyers should use the free sample delivery process before committing.
- Damages incurred in delivery are repaired or replaced at our cost.
Website use
- Inventory and product details on this site are updated daily but may briefly lag actual stock; the binding source of truth is the quote we send.
- Specifications and photos shown are representative; specific items are confirmed at quote stage.
- Submitting a quote-request form authorizes Eggleston Office to contact you about that project. We do not share contact information with third parties.
Privacy
See our Privacy Policy.