9to5 Seating is the manufacturer we represent at launch. We are an authorized 9to5 Seating dealer for the Dallas-Fort Worth metroplex, which gives us factory pricing on their full lineup of task, executive, conference, and big-and-tall seating, the standard 12-year mechanism warranty, and post-sale parts and service through the manufacturer. We picked 9to5 specifically because the chairs are American-made in Cerritos, California, the price-to-feature ratio at the mid-tier is the strongest we evaluated, and the lead times work for DFW project timelines.

Yes, regularly. Our pre-owned inventory rotates with what comes in through liquidations and corporate furniture buyouts, but the recurring brands are Steelcase (Leap, Series 1/2, Amia, Gesture, Cube cubicles), Herman Miller (Aeron, Embody, occasional Mirra and Cosm), Haworth (Improv, Compose, Zody), and HON (Ignition, conference seating). We also see Knoll, Allsteel, Teknion, and Kimball pieces in inventory periodically. Every chair is inspected before it enters our showroom, and every chair we sell carries a one-year mechanism warranty from Eggleston Office.

An authorized dealer has a direct relationship with a specific manufacturer, sells that manufacturer’s new product at factory pricing, and provides warranty and post-sale support backed by the manufacturer. A broker is an intermediary who connects buyers and sellers but does not typically take ownership of inventory or provide warranty coverage. A liquidator buys closed-office furniture in bulk and resells it as-is, usually without inspection or warranty. Eggleston Office is an authorized 9to5 Seating dealer (so we operate as a dealer for new 9to5 product), and our pre-owned business is closer to an inspected-inventory dealer model than to a liquidator — every chair is inspected, warrantied, and stocked in our own showrooms across DFW.

If it is a new chair or piece of furniture from a manufacturer we do not represent, we will route you honestly. For Steelcase, the manufacturer’s site has a dealer locator covering DFW. For Herman Miller, similar. For most other manufacturers, the same. We have repeatedly worked alongside other dealers on multi-vendor projects — the customer buys their Steelcase chairs from a Steelcase dealer, the rest of the package from us, and we coordinate the install. There is no friction in this kind of build, and we are paid only on what we actually supply.

Three criteria. First, the manufacturer needs to make products our customers will buy at volumes we can support, which usually means strong mid-tier ergonomic seating or modular workstations. Second, the lead times need to work for DFW timelines — typically under five weeks for standard configurations, since the Tier-1 brands’ eight-to-twelve-week leads are exactly the gap we exist to close. Third, the warranty and post-sale relationship has to be one we are willing to put our name on. We picked 9to5 Seating against three other candidate manufacturers recently; additional partnerships will land when a manufacturer hits all three bars and our buyer demand justifies the inventory commitment.

Three things drive the recommendation: the budget the customer has, the lead time the project allows, and the role the furniture plays in the space. For primary task seating that gets eight hours a day of use, new (typically 9to5) is usually the right call because warranty coverage and zero-prior-use mechanism life is worth the per-chair difference. For executive offices, conference rooms, training rooms, or any seat used in shorter bursts, pre-owned (typically pre-owned Steelcase or Aeron) is usually the right call. We will quote any mix the customer asks for; the recommendation reflects what we would do if it were our money.

For matched-tier task chairs in DFW today: new mid-tier chairs (9to5 Bristol, Steelcase Series 2) run roughly varies by configuration per chair fully configured. Pre-owned premium chairs (Steelcase Leap V2, Herman Miller Aeron) run roughly varies by configuration per chair inspected and warrantied. The pre-owned Steelcase or Aeron is typically a higher original-tier chair than the new mid-tier, sold at a lower price — which is the inversion that makes the used market attractive for budget-constrained projects.

Each chair gets a multi-point check before it enters inventory. Cylinder pressure tested for slow leaks. Mechanism cycled through tilt, lock, recline, and lumbar adjustments to confirm the chair operates the way it left the factory. Casters checked for free-rolling motion and replaced if worn. Fabric or mesh assessed for staining, tears, and pilling. Frame inspected for impact damage, especially around the base spine and backrest connection. Armpads checked for wear and replaced when the cost of replacement is meaningful but practical. Chairs that fail any of these checks beyond what a minor part swap can fix do not enter inventory; they are sold off as parts donors or recycled.

One year, mechanism-inclusive. Coverage includes the recline mechanism, gas cylinder, base, casters, and structural frame integrity. If a chair fails in normal use inside the first year, we replace it. Coverage does not include cosmetic wear that develops in service, fabric staining from end-user use, or damage caused by use outside the chair’s design parameters (the warranty does not cover a chair used as a step stool, which we have actually had to address). Original manufacturer warranty does not transfer with pre-owned chairs; ours is the warranty in force.

Yes. The most useful pattern for most buyers is sample delivery — we bring three to six chair models (specific pre-owned condition examples plus matched-tier new alternatives) to your office for a head-to-head evaluation in your actual space, under your actual lighting. If you would rather come to us, our Euless showroom welcomes a visit by appointment with the same models staged on the floor. For larger orders (50+ chairs), we will set up a side-by-side comparison session at your office and bring multiple condition examples so you can see the cosmetic-variance range across the inventory.

Pre-owned that is in stock at our Euless showroom can ship the same day or be delivered within a few business days. Pre-owned that we need to source from our inspected-inventory channels typically takes one to three weeks. New 9to5 Seating chairs through us run two to five weeks. New Steelcase or Herman Miller through their own authorized dealers typically runs six to twelve weeks. The lead-time gap is one of the main reasons buyers with hard move-in dates land on pre-owned for at least part of the project.

Full re-upholstery would erase the price advantage that makes pre-owned worth considering. A complete reupholster on a Leap V2 runs a per-chair reupholster line, plus labor, plus the lead time of pulling fabric. Bundled into the chair price, it would land pre-owned chairs above new mid-tier pricing — at which point the customer should buy new instead. We replace components that wear functionally (casters, armpads, occasionally seat fabric panels) but leave most of the chair as it was inspected. The cosmetic signal that a chair has been used is part of the deal, and most office environments cannot tell the difference after the first day.

You can, during standard business hours, but calling ahead at (469) 324-5600 is the better path. Euless is also the dispatch point for the team that comes to customer offices for measurement and install — walk-ins occasionally arrive when most of the team is at customer sites. Most projects start with a phone call or web inquiry rather than a walk-in (the come-to-you service model means we visit you, not the other way around), but the door is open for buyers who specifically want to come to us.

No. The three non-Euless addresses are by-appointment client meeting spaces — leased office and conference-room space for design review sessions, sample evaluations, and quote sign-offs when your new office is not yet built out or you would rather meet near you. There is no browsable furniture inventory at any of those three addresses. Field measurement and the actual install always happen at your office regardless of which DFW address you started at.

Most pre-owned inventory lives at the Euless showroom. We can move specific items to any of the four locations for an appointment with one to three days’ notice — useful when, for example, a Plano-based customer wants to evaluate four pre-owned chair models without driving to Euless. Floor models of new 9to5 Seating chairs are at Euless; we are happy to bring a specific 9to5 model to a non-Euless office for an appointment-based meeting.

Every quote we deliver includes a drafted floor plan in detailed floor plan showing furniture placement at the actual dimensions of your space, plus a 3D rendering so you can see how the room reads at standing-eye-level. Includes the furniture we are quoting; reflects clearances, traffic paths, and code minimums for ADA accessibility. We do not charge for it, we do not gate it behind a deposit, and the deliverable is yours whether you buy from us or not. The reason we offer it free is operational — when buyers can see the layout before signing, the order is more accurate, the install is faster, and post-install change-orders go to near zero.

No. The floor plan deliverable is yours once we produce it. We have had projects where the customer used our layout, then sourced part of the furniture elsewhere; we have had projects where the customer reviewed our layout, decided their building did not work for the configuration they wanted, and went looking for different space. Both outcomes are fine. The free floor-plan policy is not a loss leader contingent on closing a sale; it is part of how we operate.

From the field measurement to the delivered detailed floor plan plus 3D, typical projects land same-day or next-day. Same-week turnaround is comfortable even for projects up to 50 furniture items. Very large projects (50+ workstations, multi-floor builds) may take a week or two, sometimes longer if the architecture is complex or we are coordinating with a tenant-improvement contractor on parallel changes.

Both work. If you have current architectural drawings (DWG, PDF with dimensions, or even good-quality marked-up plans), we will work from those for the layout. If you do not, we will field-measure the space ourselves; field measurement is included in the free floor-plan service. For tenant-improvement projects with a contractor in motion, we usually overlay both — the architect’s drawings as the base, our field measurements as verification.

Yes. Our install team. The team that quotes a project is the team that builds the project; the same people who measured the space install the furniture, which is most of why our install errors are low. We will work alongside a customer’s preferred general contractor or tenant-improvement vendor when the project requires it, but the furniture install itself is ours.

The Dallas-Fort Worth metroplex is the standard service area — every county in the DFW MSA, plus the regular spillover into Denton, Collin, Tarrant, Dallas, and Rockwall counties. We will quote outside DFW on a project-by-project basis; charges depend on distance and project size. The four Eggleston Office locations together cover most of the metroplex within a 45-minute install drive.

We schedule after-hours and weekend installs regularly for customers whose business cannot accommodate daytime install disruption. Law firms, healthcare clinics, and 24/7 operations are the most common customers for off-hours installs. There is a labor premium for nights and weekends; the quote shows it as a separate line item so you can decide whether the timing is worth the cost.

Yes. We carry general liability, workers’ compensation, and cargo coverage, and we issue certificates of insurance to building management as a routine part of pre-install paperwork. Most DFW commercial buildings request a COI before allowing furniture install access; we have the document on file and turn requests around within a business day.

Check, ACH, and credit card on most projects. Larger larger projects are usually invoiced on net-30 terms after credit review; smaller projects are usually paid on order signature. Credit cards add a small processing fee on the invoice as a separate line; ACH and check do not.

We do not finance directly. For projects where financing matters to the customer, we work with third-party equipment-finance lenders on a referral basis; the lender takes the credit decision and sets terms, and Eggleston Office is paid at order on the financed amount. The arrangement is most useful for larger project sizes where 24-to-60-month terms make sense. We do not push it on every customer; it is a tool we make available when asked.

For new-furniture orders that are custom-configured (specific fabric, frame finish, or a 9to5 build with non-stock options), a deposit is standard before the order is placed with the manufacturer. The deposit secures the production slot and protects against order cancellation. For pre-owned that is in our showroom, no deposit is required; payment is on delivery or pickup. The quote shows the deposit terms when they apply.

Mary and Richard Eggleston founded the company in 1981 in the Dallas-Fort Worth area. The company has been continuously operated by the Eggleston family since then.

Since 1981. The company has operated from the DFW metroplex for the entire span; the Euless home base supports service across DFW and statewide Texas.

Yes. Tony and Joe carry the work forward today. The non-commissioned-sales structure and the in-house install team are part of how the family chooses to run the company; both are choices that look different from the typical office furniture dealership and reflect the priorities the family operates by.

Yes. Office furniture liquidation is a separate service from our buying-side business. We buy from companies that are closing, downsizing, or relocating, and we do most of the logistics in-house — photo inventory, single-point-of-contact engagement, and removal scheduled around the customer’s exit timeline. Liquidation inquiries route through a separate intake form on the liquidation page so they do not get conflated with buying-side quotes. Volume-minimums and coverage area details are quoted per project.

The metroplex is our standard service area, and we do not actively market outside DFW. That said, we have shipped pre-owned chairs to customers across Texas and the southern US for buyers who specifically wanted Eggleston-inspected inventory. For new 9to5 Seating orders outside DFW, the manufacturer’s broader dealer network is usually the better fit; for pre-owned, we will quote on request and ship if the project economics work.

One chair. We have customers who buy a single pre-owned Aeron from the Euless warehouse; we have customers who buy 250-chair task seating packages with full installation. The same team works across both. For very small orders, pickup at Euless is often simplest; for any project requiring floor plan design, field measurement, or install, we run the standard come-to-you engagement at the customer’s office regardless of order size.

Yes. For new 9to5 Seating chairs we sold, parts route through 9to5 directly under their warranty program; we coordinate the request and the shipment. For pre-owned chairs we sold, parts are sourced from our own inventory of parts donors plus the secondary market for major components like Steelcase Leap mechanisms or Aeron Y-tower replacements. Replacement-part requests are usually answered within a few business days at (469) 324-5600 or by emailing Sales@EgglestonOffice.com.